Sensaria

Senior Production Manager- Bay Photo Lab R2024205

Production - Bay Photo - Scotts Valley, CA - Full Time

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers -more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results.
 
Included in the Sensaria brand family are 2 of the industry’s leading professional printing providers: Bay Photo and ProPrints. Together, these brands serve a creative and inspiring community of Artists and Professional Photographers throughout the US and around the world. The professional photo printing industry is defined by the quality of the products, white glove service, and powerful workflow solutions. Bay Photo specifically has been on the cutting edge of innovative photographic printing and photo finishing services for nearly 50 years.
 
Do you thrive in a fast-paced environment where excellence matters? Are you a passionate leader with a knack for problem-solving and building strong teams? If so, Sensaria/Bay Photo Senior Production Manager position might be for you: In this crucial role, you'll oversee day-to-day operations in designated production departments. You'll be responsible for ensuring our products are manufactured efficiently, meeting (and exceeding!) quality standards and on-time delivery. The Production Manager works directly with the Vice President of Operations to create the short and long term goals for departments, develop and maintain training programs and establish, document and maintain workflow systems and procedures.

Summary of Position 
The Senior Production Manager is responsible for overseeing all day to day operations in designated production departments. They are responsible for the overall manufacturing of products and management of staff in said areas. 

The Senior Production Manager is responsible for overseeing operations in designated production departments and assists the VP with strategic decision making and business analytics across the Lab. Responsible for the overall manufacturing of products and management of staff.  Works directly with the VP of Operations to create the short- and long-term goals for departments, develop data analytics, software enhancements and/or overhaul of workflow/system’s needs.  You'll oversee training  and documentation and be responsible for ensuring the safety of the production staff and for using standard operating procedures to build a quality product.   You'll have ownership for shipping products on-time by managing people, capacity, material, schedules, and resolving any roadblocks. It will be key for the Senior Production Manager to be responsible for managing labor, overtime, and yield to meet cost goals. The finalist will be instrumental in planning, scheduling, and introducing new products into their value stream.

Essential Duties and Responsibilities
Performance to Metrics
  • Ensure products are produced efficiently, while meeting or exceeding on-time delivery, safety standards, material availability, quality expectations and staffing levels.
  • Propose and/or oversee creation of production related SOP’s.  Observe production workflows and ensure that agreed upon SOP’s are in place and being maintained.
  • Review daily incoming volume data and conduct physical observation of orders in each department to gauge department needs for meeting daily goals.
  • Respond to Sales and Customer inquiries in a timely manner and with a can-do approach. Be an ambassador for operations helping the company win and retain customers.
  • Conduct systems analysis for driving results.  Help design, capture and measure Production performance and assist IT with software migrations, integrations and analysis of data driven results
Continuous Improvement
  • Fully implement and Manage MDI Board Gemba board measurements KPI’s (Safety, Quality, Delivery, Cost) and identify action plans for all problems identified. Participate in the site Gemba walks and drive line of site adherence to the work cell level. 
  • Develop a SOP that monitors by the hour performance of all lean cells and support processes. 
  • Identify and implement process improvements and cost reduction projects. Work with the team to find solutions to problems and implement changes.
  • Work with Engineering on all new product introductions. Work to be sure the production is ready for the new introductions.
  • Ensuring good communication between department Supervisors and Leads to drive root cause analysis and reduce repeat process breakdowns.
  • Work with the VP of Operations on resource planning and additions for the future.
  • Performs regular evaluations of the materials and equipment used in production and makes recommendations for upgrades or alternative options.
  • Report any equipment malfunctions or concerns to the Maintenance Manager and actively work to find a workaround and/or substitutes and temporary solutions.
  • Through observation and regular communication with staff, identify and address all safety concerns. 
Employee Development and Commitment
  • Monitor performance of all direct reports and indirect reports via Supervisors.  Produce timely written performance warnings, working with HR and consistently and frequently conduct follow ups for closure or additional actions. 
  • Understand and apply basic employment related legal requirements and consult with HR to ensure full compliance including at minimum; staffing, employee relations matters, harassment prevention, accurate time reporting, discipline, ADA, and ensure all  actions are reviewed to result in anti-discriminatory results
  • Schedule and facilitate regular department meetings to review department status, staffing, safety reminders and goals.
  • Monitor production workflows and chase down any delays to expedite daily shipping  
  • Proactively seek out opportunities for improving work workflows and efficiency of employees
  • Develop and monitor training programs for every department task.
  • Validate training methods by active involvement in the training process and measuring results.
  • Collaborate with VP Operations to establish performance metrics and measure individual performance: output, quality, teamwork output, quality, teamwork, and professionalism
  • Determine required skills and competencies for each production position.
  • Collaborate with Human Resources to develop job descriptions and update job descriptions as positions change and evolve.
  • Interview and select the most qualified candidates.
  • Work in conjunction with Production Managers to create and implement cross training programs.
  • Provide on the fly support to all levels of staff within the areas of responsibility by regular, positive interaction.
Other Duties
  • Through observation and regular communication with staff, identify and address all security of photographic images concerns.
  • Establish and maintain a continuous line of communication with Customer Service to gather feedback on customer satisfaction.
  • Work with the VP of Operations to provide reports on the overall status and health of production departments.
  • Report to the VP of Operations on the daily work status, staff issues and ongoing projects. 
Requirements, Knowledge, Skills and Ability
  • Ability to anticipate, identify and diagnose production related issues and provide root cause analysis.
  • Able to connect all the dots for associates and break down all the metrics to share how each individual contributes to the big picture.
  • Demonstrated leadership skills and a commitment to strong team building, coaching and management are required
  • Detail oriented with strong computer operational resources utilization skills
  • In depth analytical skills capable of anticipating impact of decisions
  • Ability to prioritize key department functions using statistical and observational analysis. 
  • The ability to lead and inspire large teams to achieve company goals.
  • Proven analytical skills that result in quick resolution to a wide range of production and personnel related problems.
  • Exceptional oral and written communication skills.
  • The ability to maintain an open and friendly demeanor under the pressure of tight deadlines and heavy workload.
  • Ability to effectively present information and respond to questions from groups of managers, and customers
  • Can skillfully adapt their approach and communication to accommodate a wide range of employee personalities.
  • Understands and applies critical thinking skills
  • Experienced in dealing with nuances, sensitive information and using discretion
  • Understanding of Lean Principles

Physical Requirements
  • Moving about to accomplish tasks, including extensive walking between departments.
Education & Experience:
  • Bachelor’s degree in engineering, operations, business, or related field; or equivalent combination of education and experience.
  • 7 years’ experience in a manufacturing, packaging and/or production environment.
          10+ years’ progressive leadership, supervisory, and/or management experience.
  • Experience with product manufacturing or high-speed packaging equipment.
  • Proven experience using analytical skills for decision making
  • Proficient in commonly used software programs:  Microsoft Word, Excel, and prefer LabWorks, DP2.
  • In depth knowledge of IT systems, usage, implementation, analysis, and design/improvement of software support in the management of revenue, quality, delivery and measurement systems

Base Salary Range : $100,000- 120,000 annually 

Reports To 
Vice President, Operations
Work Hours: 8am-5pm Mon-Friday in our Scotts Valley production facility 

Join Our Thriving Team
At Sensaria+ Bay Photo, we're dedicated to creating a collaborative and supportive work environment where passionate individuals can make a real difference. If you're a results-oriented leader with a commitment to quality and efficiency, we encourage you to apply! 

Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

EEO Statement:

Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.

Please review our Applicant Privacy Notice for information about how we handle applicants’ personal information.
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