Seasonal Customer Service Representative
- Position Mission
- Organizational Structure
- Task Description – Essential Duties and Responsibilities
- Order Management: Ability to work in multiple systems to ensure the accurate and timely management of orders that are initiated from several interfaces.
- Communication: Capability to handle direct communication with a high level of professionalism, both electronically and by phone, with customers as it relates to order fulfillment and creative resolutions
- Prioritization: Capability to recognize business needs and prioritize effectively
- Problem Resolution: Proven skills to obtain and evaluate all relevant information to resolve customer inquiries and complaints.
- Time Management: Proven track record of the ability to multi-task and adapt to a fast-paced environment that varies daily.
- Cross functional Work Environment: Ability to work with other teams to request support of or lend support to new business, opportunities for improvements and unresolved challenges.
- Attention to Detail: Update order details to meet the customer’s deadlines.
- Follow all safety procedures.
- Skills, Intellectual Demands and Job Requirements:
- College degree preferred, but not required, high school diploma, general education degree or equivalent experience required.
- 2+ years of Customer Service experience (preferred), including knowledge of customer service principles and practices.
- Proficiency in Outlook, Microsoft Excel, and Word may be tested for proficiency.
KNOWLEDGE, SKILLS, AND ABILITY:
- Confident ability to express yourself clearly and professionally in written and verbal form.
- Acute attention to detail and accuracy
- Excellent listening skills
- Flexibility in prioritization in a fast-paced environment
- Must be self-motivated and can work independently.
- Report and document technical issues for our software team
- Ability to tolerate stress.
- Must understand vague and implicit instructions and react favorably in all work situations.
- Must be approachable and responsive to a variety of people and issues.
- Problem analysis and solving ability.
- Excellent keyboarding skills
- Reliable in work ethic and in attendance
- Ability to recognize needs for process improvement and make recommendations.
- Knowledge about photography or digital art is a plus.
- Technical or computer support or call center experience preferred.
- Remote position but ability for hybrid schedule a plus.
INTELLECTUAL DEMANDS:
- Must understand vague and implicit instructions and react favorably in all work situations.
- Strategic thinking and project management ability to lead large account integrations and product additions.
- Proven ability to act independently, exercise judgment and influence people to take appropriate actions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Highly analytical with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner.
- Must be approachable and responsive to a variety of people and issues.
- Must be able to resolve problems, handle conflict and make effective decisions under pressure.
- Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
- Ability to effectively present information and respond to questions from customers or other departments.
- Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra.
- Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.
Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.
EEO Statement:
Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.
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